Our theater always strives to create the most comfortable experience for its audience. If you suddenly can't attend the performance on the planned day, don't worry! You can easily reschedule your visit to a different date. Just contact our care service at +351968686497 and we will help you arrange tickets for another date.
*Ticket rescheduling is possible only once and only when contacting no later than 24 hours before the show.
However, there are situations when rescheduling doesn't solve the problem, and the only option is a refund. In this case, it's important to know the refund rules:
1. Timing matters. The refund amount depends on the number of days until the event:
- 100% - 10 or more days before the event
- 50% - 5-10 days
- 30% - 3-5 days
- 0% - less than 3 days
2. Refunds apply to all tickets in the order — partial refunds are not available. If you purchased tickets for a group, make sure everyone agrees with the refund decision.
3. When processing a refund, the Viewer receives the electronic ticket cost minus the Organizer's expenses of 4% as a refund processing fee. Also, the ticket operator's service fee of 5% is non-refundable.
To start the refund process, you need to take one simple step — click the "return tickets" button, which is in the email with electronic tickets. This will take just a couple of seconds! Full ticket refund rules are presented in the Service Agreement — you can read it during the ticket purchase process right after the checkmark "I confirm my agreement with the terms..."